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生命之源（老挝）医药公司承销
Source of Life Pharmaceutical(Lao)Co.,Ltd
公司营业执照号：768627145-000
网址： www.sourcelives.xyz
公司商务邮箱 [email protected]
客服邮箱 [email protected]
公司地址：万象市西科县，盛大商贸城A区二楼
公司电话：020-52221222
Godomall shall not be held responsible for unreadable receipts, incomplete receipts, or any transmission-related issues. When you make a purchase, you will be required to provide certain personal information, such as your name, date of birth, billing address, shipping address, email address, contact phone number, and credit card number, in order to process your order payment.
Rest assured that your credit card number is confidential and will not be disclosed to any third party, except for authorized payment processing agents. Your credit card details will not be stored by Godomall, while other personal information will be securely stored in our customer information database for future reference.
Godomall collaborates with various third-party logistics partners, both domestically and internationally. All confirmed orders will be carefully packed and shipped within 2-7 working days. Once your parcel is handed over to our courier partner, you will receive tracking information either through email or the Member's Portal (Shipping Notification). It is important to ensure that your registered email is valid to receive this notification.
Please note that the advertised delivery timeframe serves as an estimate provided by our courier partners and is not a guaranteed 100% delivery time.
Once the parcel is transferred to our logistic partners, we relinquish liability for the delivery process and cannot be held responsible for the following:
Delays in delivery caused by factors beyond our control, such as courier service delays, emergencies, adverse weather conditions, or other environmental factors.
Non-delivery or missing items resulting from incorrect postal addresses or contact information provided, as well as unresponsive or unreachable recipients.
*Please ensure that you provide an accurate shipping address and contact information during the ordering process, as changes cannot be made after a successful order
Assumption of Risk:
When you make a purchase from the Godomall store, you accept all risks associated with the shipping process starting from the moment your parcel is handed over and shipped out by our logistic partners from our warehouse.
Nevertheless, we want to assure you that our logistic partners maintain an impressive success rate of 98.99%. In the event that you encounter any problems with your shipment, we recommend directly contacting the logistic company using your tracking information for further assistance.
If you are unable to resolve the issue through direct communication with the logistic company, please feel free to reach out to our Customer Support Team at [email protected]. We will be more than happy to assist you further.
Our aim is to provide healthy, affordable, and safe products to everyone. Should you wish to make a return request, kindly contact us at [email protected] or via our website return function within 7 calendar days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).
Godomall will provide returns for the following reasons only:
• Item has not been received by purchaser; and
• Item was defective and/or damaged on delivery;
Name: GODOMALL SDN. BHD.
Address: No.19, Jalan Desa 2/8, Desa Aman Puri, 52100 Kuala Lumpur W.Persekutuan, Malaysia.
Tel No.: +603 – 6261 0580 / +6010 – 778 3600
1.For returns due to incorrect item(s) or defects, proof must be provided by the customer, either in: image or video forms, or other means deemed acceptable by Godomall management.
2. Refunds for incorrect and defective item(s) will only be issued upon receiving the returned item(s) in the following conditions:
a. Product(s) is in its original packaging;
b. Capsules, sachets, boxes, or bottles should be unopened and unused.
3.All items, including any complimentary items such as accessories that come with the Item, must be returned to us in the condition received by purchaser on delivery.
4.All returned items must be packed and received in a good condition, and will be inspected by Godomall management upon arrival, before any refund process.
5.All shipping fees, including taxes and tariffs, during the return process are to be borne by the customer.
6.Godomall is not responsible for parcels lost during the delivery process, and in such cases, refunds will not be given.
7.Returns are only applicable for items purchased through Godomall official store.
8.Incorrect or defective item(s) can be exchanged with a new replacement of the original product(s) purchased, by request. In this case, the new product will be sent once the returned item is well-received.
9. All monetary refunds will be made via the original mode of payment (online or offline channels), or in the form of voucher, should a request be made.
10.Any points granted through the purchase will be deducted from the account accordingly, should an item be returned and refunded.
11. Any use of vouchers or points will be reverted back at the same value, after a successful return and refund, due to incorrect or defective items only.
12. Any use of vouchers or points is not refundable for returns due to allergic or medical conditions.
13.All refunds will be granted within 14-20 business days upon receiving the returned item(s), in conditions approved by Godomall management.
14.All return and refund requests are subject to Godomall approval.
15.Godomall reserves the right to amend these terms and conditions, or terminate the return policy without any prior notice.
Godomall is dedicated to protecting your privacy and ensuring the security of the information you provide on our website. We assure you that any personal information you provide will be used solely in accordance with this privacy policy.
Please note that this privacy policy may be subject to occasional changes, which will be updated on this page. We recommend visiting our website to stay informed about any modifications and remain up to date with the latest policy. This policy has been in effect since October 2022.
We are fully committed to ensuring the complete security of your information. To prevent unauthorized access or disclosure, we have implemented stringent physical, electronic, and managerial procedures to safeguard and secure all data.
Godomall is committed to providing you with the best customer service. To fulfill this commitment, we collect your information for the following purposes:
1. Internal record keeping.
2. Order processing and tracking.
3. Improving our products and services.
4. Sending promotional emails, special offers, or other relevant information based on your interests.
5. Engaging you in the marketing review program and surveys
6. Enhancing our website to provide a better user experience and customer service.
7. Providing services to you as an account holder, customer, or member of our loyalty program, including participating in contests, gamification, and social events organized by us.
Godomall may share your personal information with affiliates who perform services on our behalf, such as order fulfillment, package delivery, mail and email communications, data analysis, marketing communications, credit card processing, fraud investigation, customer surveys, and customer service. These affiliates have access to the necessary personal information strictly for performing their duties and are prohibited from disclosing your personally identifiable information to other parties for any other purpose.
Please be aware that when you submit reviews, the information you provide, including your name, age, gender, location, occupation, and review content, may be automatically used, published, and shared on this website and other marketing platforms once approved by management, and as deemed appropriate by us, without further reference to you.
While we are committed to fully protecting your data, if you wish to request the deletion of your data or would like to unsubscribe from any newsletters or email communications from Godomall, you can opt-out at any time by writing to us through [email protected] email.